Introduction
It is essential for both us Party Piglets and you (the person hiring the bus) to understand what is expected from each other. For the purpose of this document the following interpretations apply:
Hirer
This is the person who hires the bus. The Hirer is the person named on the booking form.
Seller
Us, Party Piglets agree to sell the services to the Hirer subject to all the Terms and Conditions.
Terms and Conditions
Terms and Conditions are the terms under which the Seller agrees to do business with the Hirer.
Vehicles
Means: Any of the vehicles Party Piglets have to offer / hire.
Staff
Means: The driver or party host employed by Party Piglets.
Terms and Conditions
1.1 Party Piglets will supply a service to the Hirer and the Hirer will pay for the services in accordance with the terms and conditions. The Hirer accepts the terms and conditions.
1.2 Any variations in the terms and conditions can only be permitted if confirmed in writing by Party Piglets. The Hirer agrees to inform all members of the group that the event is booked and of all the terms and conditions and agrees to ensure the conditions are adhered to.
1.3 A booking is made and a contract formed when Party Piglets receives a booking form from the Hirer along with a £50 deposit and we confirm that booking to the Hirer. The deposits are non-refundable.
1.4 Deposits can be made by postal order, cash, or credit/debit card. If paying by Credit/Debit card you will be charged an additional £3.00 handling fee.
1.5 When requesting a booking on-line, forms must be filled in correctly and supplied to us within a reasonable time before the booking date.
1.6 Once Party Piglets has received the booking form from you, we will confirm your booking by telephone and if requested by you the hirer we will send by email an invoice for the balance payment,
1.7 You, the Hirer, agree to indemnify the Seller in full against all loss, cost, damages, charges and expenses incurred by Party Piglets as a result of a cancellation by you.
Operations
2.1 The vehicle will normally arrive at the address given on the booking form at the time confirmed. If there is no room to allow the vehicle to be at the address, you should arrange another suitable venue in advance, should gain permission and pay any fee that is due for the vehicle to park in this venue.
2.2 If on arrival the driver of Party Piglets judges the parking to be unsuitable or inadequate their decision is final.
2.3 Party Piglets will not take responsibility for any delay in reaching any venue. We will endeavor to arrive on time were circumstances permit. If time allows we will try and stay for the time paid for, but will not otherwise be responsible for any loss, costs, charges or expenses incurred by the Hirer as a result of late arrivals. When the bus is booked for a party, it is for a period of 1 hour 20 minutes for adult parties and 1hr for children's parties unless otherwise agreed in writing.
Hirer
3.1 The Hirer will be responsible for any damage caused to the vehicle by any member\guest of the Hirer's Group.
3.2 The Hirer will also be responsible for any damage caused to the interior or exterior of the vehicle as a result of incitement.
3.3 The Hirer has to ensure that groups\children\guests do not behave in such a way that puts safety to others at risk, or damage the bus.
3.4 The Hirer will be responsible at all times for the welfare of all persons attending the party whether inside or outside of our vehicles.
3.5 You may not eat or drink in any of our vehicles unless there is a vehicle such as the party bus designated to do this. Under no circumstances may there be any smoking on ANY of our vehicles.
3.6 The Hirer must provide two responsible adults to supervise any children and monitor the exit door at all times.
3.7 No Animals are allowed on the vehicles at any time.
3.8 The Hirer is responsible to ensure that everyone in their party wears suitable clothing. While every effort is made in the drivers part to to ensure a smooth drive we can not be held responsible for damage to clothing caused by liquid spills due to movement of the bus.
3.9 The Hirer is responsible to ensure that everyone in their party is not intending to or has not brought glass drinking utensils on board the vehicle.
3.10 The Hirer must leave the bus in a clean and tidy condition to the satisfaction of the driver.
3.11 The Hirer must look after the equipment and ensure that nothing is removed from the vehicles at any time.
3.12 The Hirer must make themselves known to the driver on the day of booking.
3.13 The Hirer must ensure and is responsible for ensuring that all inappropriate footwear is removed when entering the vehicles.
3.14 The Hirer must ensure there is adult supervision at all times.
3.15 The Hirer is responsible to ensure that everyone in their party is aware of terms and conditions of hirer and that a copy of the terms and conditions can be found on our web site and also on our buses.
3.16 The hirer is responsible to insure everyone in their party is aware that during the duration of their party Party Piglets staff will take images of the evening and these images will be placed on the Party Piglets gallery website for purchase by anyone who wishes to do so.
3.17 It is the hirers responsibility to inform the driver when boarding the bus if anyone in their party does not consent to having their image taken and put on the Party Piglets gallery site. In such circumstances the hirer must put this in writing before signing the terms and conditions. The hirer is responsible for informing all members of their party about images and procedures. Party Piglets will be indemnified against any complaints/claims by the hirer and all members of that party were they have not followed proper procedure as stated above.
Seller
4.1 Safety is our paramount concern, therefore if any of our staff see members of your group\guests\children jeopardizing our safety policy they will be entitled to remove them from the bus and no refund will be due.
4.2 Party Piglets does not accept responsibility for any loss, damage,inconvenience, injury or death arising from any accident, breakdown or delay attributable to reasons beyond our control and it is the responsibility of the Hirer to arrange appropriate insurance for the group/children/guests.
4.3 Anyone behaving in a careless or irresponsible manner which might cause an accident will be suspended.
4.4 Party Piglets cannot be held responsible for any personal valuables on- board our vehicles.
4.5 Party Piglets asks that no members enter the bus until requested to do so.
4.6 In the unlikely event that we experience a mechanical break down during the time of your booking, Party Piglets will make ever effort to find alternative transport of their choice from the break down site to the location pre-booked by the hirers.
4.7 Party Piglets will not be responsible for arranging alternative transport if the hirer has not paid in full for the vehicle they are traveling in.
Complaints
5.1 All complaints are taken very seriously but must be put in writing to Party Piglets and should be emailed to: info@partypiglets.com
Miscellaneous
6.1 The Seller will not be liable (other than liability for death or personal injury resulting from the Seller's negligence) for loss, injury or damage caused by third parties provided by the Seller where such loss, injury or damage arises from the act or omission of the third party.
6.2 The Seller's liability to the Hirer (other than liability for death or personal injury resulting from the Seller's negligence) for any loss or damage of any nature:
(a) arising from any breach of the terms and conditions or
(b) any negligence, breach of statutory or other duty on the part of the Seller or
(c) in any other way out of or in connection with the non-performance of or purported non-performance of, or failure to perform the services in accordance with the terms and conditions is limited to the cost of the booking. The Seller may in its discretion suspend or terminate the supply of any Services if the Buyer fails to make payment when the same is due, or defaults in any of its obligations under the contract with the Seller, or the Seller bona fide believes that any of the aforesaid events may occur.
6.3 The Hirer is not permitted to cancel this agreement except with the written consent of the Seller. Cancellation terms are as follows:
28 days before the party - full refund less deposit, however Party Piglets will allow the Hirer a credit of 50% of their original deposit towards re-booking the party bus within 3 months of the original party date subject to availability.
6.4 The Contract is between the Seller and the Hirer as principals and may not be assigned by the Hirer without the express written consent of the Seller.
6.5 These Conditions form the whole agreement between the Seller and the Hirer and shall not be removed or varied in any way.
6.6 If the Seller is in default of any of its obligations hereunder, it shall not be liable where such default is due to any act of God, war, strike, civil unrest, lockout, industrial action, fire, drought, tempest or other event beyond the reasonable control of the Seller. In such circumstances, the seller shall give notice to the Hirer where possible and be released from performance of its obligations hereunder to the extent supervening impossibility prevents or restricts the Sellers performance.
6.7 These Conditions are subject to British Law and the Buyer consents to the exclusive jurisdiction of the Northern Ireland courts in all matters regarding the Services.
6.8 It is not the intention of the parties to confer any rights contained in The Contracts (Rights of Third Parties) Act 1999 or any third parties referred to herein and any such rights which may otherwise be implied are hereby excluded.
6.9 By Booking any of our services you, by default agree to all of our policies, these can be changed at anytime.
Privacy Policy
We believe strongly in protecting our customers' privacy so when we collect personal information from you when you use our website to purchase goods or enter a website promotion or competition we will use our best endeavours only to use it or disclose it in the manner stated below. By using our website services, you agree that we may do so.
7.1 Communicating with you: Each time you use our service, we will send you a confirmation email verifying the order. We also reserve the right to send all customers of our service email communications from time to time regarding updates and changes to our goods and services, new links to our website and any technical, administrative or legal notices important to our website, our products and services that we consider essential.
7.2 Information shared: We are the sole owners of the information collected on this website. We will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following circumstances:
We do share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on our website or we may tell our business partners the number of customers in certain demographic groups who purchased certain products. This does not involve disclosing any personal information which can identify any individual customer in any way.
7.3 Our records: Once payment has been processed all information is disposed off and no financial details are kept after payment.
7.4 We will disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to
(1) comply with the law or with legal process;
(2) protect and defend our rights and property or that of our customers;
(3) prevent fraud;
(4) protect against abuse, misuse or unauthorized use of our website; or
(5) protect the personal safety or property of our customers or the public (eg. if you provide false or deceptive information about yourself or attempt to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions).
7.5 We may employ other companies to provide services for us, including for example, delivery of orders or processing of credit card payments. These companies have access to the personal information needed to perform their functions and not for any other purposes. They are bound by confidentiality agreements not to disclose any information for any other purpose.
7.6 We may transfer our customer database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock in our company or our website service whether by merger, acquisition, reorganization or otherwise.
7.7 Links - Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.
7.8 Cookies - A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. We do not track which pages you looked at while visiting our website. If you wish to reject our cookie, you can configure your browser to do so.
The Data Protection Act 1998
8.1 The information that you give us, including your e-mail address, is termed "personal data" under the Data Protection Act 1998. We must therefore follow the principles set out in that Act when we process your personal data. All the personal data that we obtain from you is held on our central in-house database. Party Piglets is a "data controller" for the purposes of the Data Protection Act 1998.
8.2 Please note that clicking on to links on our website may result in you transferring to another website, where data privacy practices may be different to that of Party Piglets. Visitors should review the other websites' privacy policies, as we have no control over what happens to information that is submitted to or collected by third parties.